Returns Policy

Step One 
Contact new-shine.info Customer support Email service@new-shine.info. Please have your sales order or invoice number available at time of contact. Our team with this information will supply you with a RGA (Return Goods Authorization) number which will be used on your information form.

Step Two
Download and print RGA form that will need to be included in returned product boxes (1 per box)

Step Three 
Ship your return back to the given address specified by service@new-shine.info customer service.

Note:
All returns must happen within 30 days of the receipt of that product or new-shine.info has the right to refuse the return.
You the customer are solely responsible for the shipping costs/condition of the item to and from your location no matter of the restock charge (unless deemed new-shine.info fault for the return) Once you receive the tracking for the return please email to service@new-shine.info to expedite the crediting process.

Returns are subject to a 25% restock fee. This fee will be waived if an order is placed at the time of the return for equal or more than the returns value. All refused shipments are subject to a 25% restocking fee. 

Guidelines for items conditional return:

  • Item must be in original packaging
  • Item must not have been installed or used
  • Packaging material (i.e. wrapping, clam shells) must not have been destroyed or broken

If these Guidelines can’t be met the return will be refused or incur additional fees.

Non returnable items:

  • Lighting poles and light pole components (i.e. 20 foot light pole, bullhorns)
  • Architectural lighting fixture or decorative lighting fixtures. (i.e. Deco Lighting)
  • Previously installed fixtures
  • Custom lighting fixtures (i.e. any fixture changed from original bare fixture specification, custom painting, photo sensor, cord and plug etc.)
  • Items that have been assembled, installed or wired cannot be returned. (Please make sure the item you received is the item you need prior to using it)
  • LED Fixtures/LED Retro Kits
  • Hi Lites Fixtures
  • ITEMS THAT ARE MARKED NON RETURNABLE ARE JUST THAT NON RETURNABLE
Upon Receipt of your return new-shine.info will credit the means of payment within 3-6 business days, less shipping and restocking fees incurred. Original shipping cost are non refundable (unless new-shine.info is at fault for return)